Helpdesk hell

<grumble>Why is it so bloomin’ difficult dealing with people in call centres? Actually, that is a stupid question – I used to manage a call centre team and I know why .. the people just don’t care (or at least the vast majority of them don’t) and the ones that do are hindered by poor training, systems and management (myself not included!!). I hate to sound like a grumpy old woman but it seems like you can’t order anything or set up anything without a whole host of problems and hassle. I am so fed up with having to complain and get arsey anytime I want something done properly. I am a nice person generally so I hate having to become bitch of the week just to get someone to listen to me.</grumble>